Statement of Quality Policy
Lab Lateral believes in excellence and will always try to exceed the expectations of our customers. We want them to feel that they receive the best possible software development, system integration and consultancy services. When things happen which are not consistent with this principle, we will admit that the problem is our responsibility and strive to put things right.
We want not only to maintain our high standard, but to continuously improve. To this end, we operate a Quality Management System or QMS, which has been designed to meet BSEN ISO 9001:2000. The QMS is fully described in the Quality Manual, the Quality Procedures and their referenced documents. It is a system that affects every product and activity. We also set Quality Objectives as targets to reach, and to show how far we have progressed.
The QMS is changing with time, as more and more improvements are built in. The changes may be new additions or simplifications of working practice. Anyone at any level in the Company who can see a better way of doing something can, and should, propose an improvement for everyone's benefit.
